An operational platform for teams that can't afford lost requests
Monitsal brings together tickets, tasks, approvals, visual workflows and reports in a single interface. Configurable per company, service desk and request type.
Features, in detail
Every module solves a real operational problem — nothing extra, nothing missing.
Ticket inbox
Each request is a ticket with status, priority, assigned agent, observers, comments, attachments and a task workflow.
Workflow builder
Define a flow per service: required tasks, approvals, conditional branching. Drag-and-drop with Drawflow.
Real-time sync
Changes propagate instantly to every connected agent. No reloads, no doubts about whether data is fresh.
Internal multi-company
If your organization has several units, branches or brands, each one runs isolated with its own desks, agents and reports.
Reports and dashboards
KPIs by company, desk, agent and service. Resolution time, productivity, SLA compliance. Filters and click-through to the source ticket.
Event-based automations
Rules triggered on creation, status change or breach. Notify, escalate, reassign or create cascading tickets.
SLA management
Target times per service. Alerts when a ticket is close to breaching. Compliance reports by team and period.
Granular roles
SuperAdmin, company admin, agents, observers. Permissions configurable per desk group and per service.
Mobile operation
The entire app is responsive. Field agents operate from their phone with nothing to install.
From kickoff to live operation
- 01
Discover
We learn your processes, desks and catalog in a working session.
- 02
Configure
We provision your instance with your brand, companies, users and workflows.
- 03
Train
Role-based manuals, video tutorials and a live session with your team.
- 04
Support
We monitor the first month and adjust as needed at no additional cost.
Try it with your own data
We will set up a trial instance with your brand and sample data from your industry.